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Active Listening Skills: Give & Receive Feedback At Work

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Active listening skills using empathy and emotional intelligence to take and collect feedback at work and personal life.

What does this course teach you?

Listening skills course introduction
Active listening skills course introduction and warm welcome
Listening skills
Listening mistakes Active listening "Actions speak louder than words" - non-verbal communication
Giving and taking feedback
What exactly is correct feedback Giving employee feedback Situation Behavior Impact (S.B.I Model) How to take feedback If you have to give negative feedback Four box feedback model that bosses use with their employees
Listening to negative feedback
Listening to and getting feedback, even if negative Ask to rephrase to make sure you understood
Note taking techniques to boost retention of what you hear or learn
Memory and retention of what you listen to Improving retention of what you learned - retention skills Note taking techniques
Emotional Intelligence introduction
Introduction to how Emotional Intelligence is related to Active Listening Introduction to Emotional Intelligence Five-step formula for controlling your own emotions Controlling initial reactions Emotional awareness exercise What is empathy
Listening skills with online reviews
Online reviews - listening and getting insights despite hurtful comments
Conclusion
Bonus lecture

SIMILAR COURSES

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INTERPERSONAL FEEDBACK COURSE
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Workplace Communication: Effectively Deliver Criticism

Constructive feedback can be the key to positive growth for your colleagues and workplace culture
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